FAQ

• WHAT IS MUDGIRL?

MUDGIRL is a less than 5 KM foot race, including 17+ obstacles to overcome. Whether alone or with a team, this course is committed to test cohesion, endurance and the good spirit of each participant.

No time limit. No obligation to go through every obstacle. You are here to have fun while creating a unique experience, no matter your level of training or athletic capability.

 

• HOW CAN WE CONTACT YOU?

We can only be reached by email here https://www.mudgirlrun.ca/contact. We will be more than happy to answer you as soon as possible. 

 

• CAN WE BUY MERCHANDISE ON THE DAY OF THE EVENT?

The MUDGIRL boutique will be at every single event, there will be exclusive product that you can find only on races day.

If you have your eyes on an item that is on our online shop, we suggest you purchase the product right away before it is sold out.

 

• HOW LONG DOES IT TAKE TO RECEIVE OUR SHIPMENT?

Our delivery times are between one and two weeks. No express option, these are standard deliveries only.

 

• HOW MUCH ARE SHIPPING COSTS?

Shipping costs are based on the location of the recipient.

 

• WHICH SIZE SHOULD I GET?

Occasionally customers will be surprised by the sizing variation of our products. We strongly suggest you read the size chart in order to make sure you will be comfortable in your MUDGIRL apparel.

 

• WHERE IS MY ORDER?

Your tracking number is in your purchase confirmation email. Simply enter that number in the appropriate shipping service platform to track your order.

 

• I RECEIVED DAMAGED MERCHANDISE, WHAT SHOULD I DO?

We assure you that all our products sold online are brand new and of quality. As well as our team makes sure to send you an unaltered product.

However, we cannot control damages due to delivery. In this case, please contact us at https://www.mudgirlrun.ca/contact with your order number and a photo of your damaged product.

Our team will try to make up for this mishap as soon as possible!